Government has started recording positive results from the recently adopted local authority digital systems with the digital change driving how organisations interact with customers.
According to Local Government and Public Works Minister July Moyo, the Local Authority Digital Systems being implemented by council in Zimbabwe leading to a change in business models across public services and local authorities.
He was addressing an interactive workshop attended by government officials and City of Harare executive were he warned employees who destabilize interaction between the two parties.
“We have seen the local government sector pool its resources, respond to new problems and innovate solutions. We have all heard of the success story of how through LADS, the Mutare City Council is now debt free and in fact is sitting on well over US$700,000 in cash as a result of improved sound, accurate billing and consistent revenue collection,” he said.
“In this short period, Mutare City Council has now reinvigorated its operations through a rejuvenated revenue base and the acquisition of new assets such as utility vehicles and computer equipment to improve its service delivery channels.”
Minister Moyo challenged the City of Harare to emulate the feat achieved by Mutare City Council given its diverse revenue streams, property portfolio and asset base.
The LADS systems are transforming traditional service by introducing digital front end processes, self-service portals and digitalised operational activities.
Councils are coordinating and delivering remarkable digital solutions to address the multitude of challenges for a council in 21st Century.
Minister Moyo applauded the LADS model and how it has eased the way of doing business.