HARARE – First Capital Bank has recently introduced two enhanced digital
capabilities that will positively reshape their customer’s online banking digital experience.
To create an easier customer service journey, they have launched Alisa, their WhatsApp
Banking Chatbot. An innovation that sees them taking their first step in the use of Artificial
Intelligence comprising of machine learning and cognitive computing technologies to
provide customers and clients with various banking services and transaction capabilities.
Alisa has unique privacy and security settings that comprise of end-to-end encryption plus an identification and verification processes prior to the completion of any personal banking transactions or information sharing. Interactions with Alisa are free, with charges applying to transactions as per their tariffs.
Speaking on the launch of Alisa WhatsApp Banking Chatbot First Capital Bank Managing
Director, Ciaran McSharry said; “We are channelling our maximum efforts to not only align and customise our service offering to the changing consumer needs but also to anticipate their needs of the future and make banking an enjoyable and relevant experience. Our mandate is to provide convenience, flexibility and service excellence to our customers and clients across the globe at every opportunity”
Secondly in efforts to bring additional value to their patrons and address the issue of
banking ancillary costs in the prevailing environment, First Capital Bank introduced Reverse
Billing also known as Zero Rating solution that essentially brings added accessibility by
addressing the data issue.
With this service their customers with Econet Lines may access their internet banking and mobile banking app at no cost to them. This development sets First Capital Bank apart, making them one of the few Banks currently offering this service.
First Capital Bank Consumer Banking Director, Angela Kamhiriri said; “Our current
developments are in line with the predominant digital banking global standards and will allow our customers to transact with ease. We believe that Alisa will provide a unique service offering that brings Banking-On-The-Go to life and uphold our values of innovation and service excellence with ease.”