Emirates enhances convenience for customers with longer layovers in Dubai

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Dubai Connect provides complimentary hotel stay for passengers with a minimum transit time of over 10 hours

Staff Writer

Emirates has re-launched its Dubai Connect offer which gives customers transiting through its hub a complimentary hotel stay in Dubai with the available to customers booked in all classes with a best connection time that exceeds 10 hours.

Dubai Connect ensures that travelling through Emirates’ hub is seamless despite the altered flight schedules during the COVID-19 pandemic.

Emirates now serves over 90 destinations across six continents across the globe, connecting customers to key destinations across Europe, Asia, the Americas, Africa and Australasia with one convenient stop in Dubai.

In a statement, the airline said with Dubai Connect, Emirates passengers will receive a complimentary night’s stay in a 4 or 5-star hotel, ground transfers to and from the airport, meals at the hotel as well as UAE visa on arrival where required.

“The service aims to provide customers whose best connection time is between 10 and 24 hours, a more convenient travel journey,” the airline said.

Emirates ensures all its customers are well catered for. Those who qualify for Dubai Connect but are unable to leave the airport, will be given access to the Emirates Dubai Connect airport lounge to unwind and relax.

Customers with new or existing bookings, travelling from 1 December 2020 are eligible for the offer.

“Dubai is open to visitors and Dubai Connect lets them explore the bustling city on the way to their final destination at no additional cost. From sun-soaked beaches and heritage attractions to world class hospitality and leisure facilities, Dubai has something to offer at any time of day and for any type of traveller.”

Passengers flying on Emirates can enjoy more 4,500 channels of entertainment on ICE – the airline’s award-winning inflight entertainment system.

“Passengers across all classes will enjoy regionally inspired meals and complimentary beverages. The airline provides generous baggage allowance; Economy Class passengers can enjoy up to 35 kgs, while Business Class passengers can enjoy up to 40 kgs and First Class passengers can enjoy up to 50 kgs.”

Dubai Connect is part of Emirates’ continued investment in product and service to provide an unmatched travel experience. In the last month, the airline has introduced other services including self-check-in and bag drop kiosks at Dubai International Airport and onboard enhancements for a more seamless journey.

Emirates’ booking policies offer customers flexibility and confidence to plan their travel with passengers booking for an Emirates ticket for travel on or before March 31 enjoying enjoying generous rebooking terms and options even if they change their travel plans.

“Customers have options to change their travel dates or extend their ticket validity for 2 years.”

Emirates customers can also travel with confidence and extra peace of mind with the airline’s industry first, multi-risk travel insurance and COVID-19 cover.

“This generous cover is offered by Emirates on all tickets purchased on or from 1 December 2020, at no cost to customers. In addition to COVID-19 medical cover, this latest offer from Emirates also has provisions for personal accidents during travel, winter sports cover, loss of personal belongings, and trip disruptions due to unexpected air space closure, travel recommendations or advisories, similar to other multi-risk travel insurance products.”

Emirates has also implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers.

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